OK Produce
  • 05-Jul-2018 to 06-Aug-2018 (PST)
  • IT
  • Fresno, CA, USA
  • Hourly
  • Full Time

medical, dental, vision, 401K match, vacation, holiday, sick time

OK Produce is looking for a dynamic individual to join our IT staff. Our staff is small and covers wide range of applications, from ERP software and Data Base usage, Microsoft Office 2010, to managing our large number of cell phone users.

The IT Staff is responsible for answering questions or resolving computer problems for clients in person, via telephone or sometimes from a remote location. Other duties include PC maintenance, upgrades, and software installation, as well as report preparation based on data exported from the ERP system.

  • Assist with user management. (Adding and deleting users from AD, working with emails, etc.)
  • Assist in research of new technologies and software that might be beneficial.
  • Assist in ongoing and new IT Projects.
  • Provide user level training on daily applications used, including, but not limited to: MS Word, MS Excel, MS Outlook, and other basic computer related skills.
  • Provide prompt responses to end user support related requests; including diagnosing hardware and software issues/problems either in person, on the phone or via other electronic method.
  • Provide a full range of assistance and help to system and equipment users in role of help desk expert.
  • Configure and install new hardware and software.
  • Review, monitor and upgrade existing systems.
  • Troubleshooting printers/scanners/copiers, and other peripherals.
  • Evaluate user hardware and software needs and assist in acquisition of approved equipment and software
  • Maintaining inventory of equipment and supplies using available Inventory Tracker software.
  • Manage phone system, troubleshooting, staff training, and assessment of the operational system on an on-going basis.
  • Research and acquire knowledge of computer hardware and software available to users.
  • Document and update technical and non-technical solutions.
  • Knowledge of Structured Query Language (SQL) preferred.
  • Other duties as requested.
OK Produce
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